Plumbing Service Manager

Job overview

The Plumbing Service Manager role is onsite in Los Angeles, CA, with a salary range of $75,000–$115,000 per year plus a department performance bonus. The role leads the plumbing department of a residential home services company in the greater Los Angeles area. The manager oversees service plumbers, dispatch and call flow, department performance, and customer escalations. The role supports reliable service delivery and workmanship while coordinating with HVAC, sales, and the call center.

What you'll do

• Lead, schedule, and manage residential service and drain plumbers
• manage daily dispatch and call flow
• coach plumbers in the field on diagnostics and customer communication
• oversee revenue, average ticket, conversion, and membership goals
• handle escalated customer issues
• coordinate cross-department handoffs
• manage permits, inspections, and code compliance
• track KPIs and report to leadership.

What we're looking for

Skills & competencies

plumbing service manager

full-time

los angeles ca

$75k–$115k

department performance bonus

residential plumbing

service plumbers

dispatch

customer care

kpi management

health insurance

401(k) match

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, vision, and life insurance
• 401(k) with company match
• paid time off
• weekly and paid training
• birthday pay
• company-supplied uniforms
• company events.

Why this role

Requires 3–5 years of residential plumbing experience and prior leadership experience as a service manager, dispatch manager, lead plumber, or field supervisor; valid driver’s license and clean driving record required.

About the employer

Hire Right Recruiting is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.