Automotive Service Advisor

Job overview

The Automotive Service Advisor role is onsite in Houston, TX. Compensation is not specified. Team Gillman is a family-owned and operated group of automobile dealerships with a stated emphasis on customer service and satisfaction. The advisor serves as the link between dealership customers and service technicians, helping customers understand repair needs, estimates, progress, and costs. The role supports service department workflow and customer satisfaction from appointment scheduling through vehicle pickup.

What you'll do

• Greet service customers
• schedule appointments
• translate customer repair needs for technicians
• provide repair and maintenance estimates
• follow up on repairs and keep customers informed
• sell and manage extended warranties
• inspect repair quality
• notify customers when vehicles are ready
• explain repairs and costs
• address minor concerns and complaints
• keep the Service Manager informed
• maintain customer satisfaction scores.

What we're looking for

Skills & competencies

automotive service advisor

customer service

service department

repair estimates

appointment scheduling

houston tx

team gillman

automotive dealership

extended warranties

health benefits

401(k) match

employee discounts

career development

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, and life benefits
• 401(k) with company match
• employee discounts
• and personal development.

Why this role

The posting identifies customer service and satisfaction as a longstanding dealership principle.

About the employer

Team Gillman is hiring for this role. Industry: General Automotive Repair. Sector: 81.