Principal IT Software Engineer, Customer Experience

Job overview

The Principal IT Software Engineer, Customer Experience role is remote and can be located anywhere in the United States except Alaska. The stated annual salary range is $147,830–$268,307. The role supports DIRECTV’s Existing Customer Lifecycle value stream, which builds customer self-service, IVR, and agent-facing experiences. This senior technical leader drives design, implementation, and reliability for customer experience orchestration platforms centered on AWS, Genesys Cloud, and Salesforce Service Cloud. The role guides cloud-native development, integrations, automation, security, and production support while coordinating global teams and helping ensure systems are scalable and performant.

What you'll do

• Guide development and modernization of customer- and agent-facing applications
• design and manage CX applications and infrastructure
• lead data pathways and integrations with CRM, AI platforms, and APIs
• govern application design and security
• coach team members
• guide vendor teams
• define technical best practices
• support DevOps, production support, deployments, and critical issue troubleshooting.

What we're looking for

Skills & competencies

principal it software engineer

customer experience

remote

united states except alaska

aws

genesys cloud

salesforce service cloud

conversational ai

terraform

ci/cd

cloud architecture

directv

Work arrangement

• Weekend coverage required

Benefits & perks

• DIRECTV describes market-competitive compensation and benefits, without specifying particular benefits for this role.

Why this role

Senior technical leadership across AWS, Genesys Cloud, Salesforce Service Cloud, conversational AI, Terraform, and CI/CD for customer experience platforms.

About the employer

DIRECTV is hiring for this role. Industry: Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers. Sector: 51.