Bilingual Service Center Representative, Digital Banking
Employment type
Full-time
Work setting
On-site
Location
San Antonio, TX
Schedule
Day shift
Posted
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Job overview
The Bilingual Service Center Representative, Digital Banking role is onsite in San Antonio, TX, in a professional office environment. Compensation is not specified. Third Coast Bank serves digital business and personal banking customers with account information, products, and services. The representative assists customers with online and mobile banking, account maintenance, and technical issues while providing accurate, professional service. The role also supports customer relationships, appropriate product cross-marketing, and compliance with banking procedures and risk controls.
What you'll do
- Authenticate customers and process routine requests
- assist with online banking by phone, email, and secure message
- troubleshoot online and mobile banking and payment issues
- cross-market products when appropriate
- maintain knowledge of policies and products
- communicate customer enhancement requests
- support debit and credit card issues
- follow compliance and risk controls.
What we're looking for
- Skills & competencies
- service center representativedigital bankingsan antonio txthird coast bankspanish-english bilingualcustomer serviceonline bankingmobile bankingcall centermonday–friday8 am–5 pm
- Work arrangement
- Weekend coverage required
Why this role
Spanish and English bilingual ability required; banking experience required; typical hours are Monday–Friday, 8:00 AM–5:00 PM; weekend or extended hours may be required.
About the employer
THIRD COAST BANK is hiring for this role. Industry: Commercial Banking. Sector: 52.
Additional details
- Industry sector
- 52
- Industry
- Commercial Banking
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 6cd289a9-b035-4c48-b6dc-9e44a0be32d7