Customer Care Center Specialist

Job overview

The Customer Care Center Specialist role is onsite in West Torrington, CT. The annual salary range is $43,472–$54,350. The role supports Torrington Savings Bank customers through its Customer Care Center. The specialist serves as a primary contact for customer questions, account servicing, issue resolution, and digital banking support. The role also helps strengthen customer relationships by connecting customers with appropriate banking specialists and protecting confidential information.

What you'll do

• Respond to customer inquiries by telephone, email, and other channels
• assist with account servicing, transactions, product questions, and digital banking
• research and resolve service issues
• support online and mobile banking, debit cards, and electronic payments
• refer customers to banking specialists
• participate in training and department initiatives
• protect customer information and comply with applicable regulations.

What we're looking for

Skills & competencies

customer care center specialist

banking customer service

west torrington ct

torrington savings bank

full-time

$43,472–$54,350/year

digital banking

account servicing

customer support

nmls certification

401(k)

tuition reimbursement

paid time off

volunteer pto

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) plan, health insurance package, HSA contribution, bank-paid life insurance, wellness reimbursement, tuition reimbursement, paid time off, volunteer PTO, employee recognition program, and career path coaching.

Why this role

NMLS certification is required. The role supports customers across telephone, email, and other communication channels.

About the employer

Torrington Savings Bank is hiring for this role. Industry: Credit Unions. Sector: 52.