IT Help Desk Intern

Job overview

The IT Help Desk Intern role is onsite in Wilmington, NC, with a flexible schedule intended for students or recent graduates. The internship is unpaid, and compensation is not specified. The role supports technology operations across a multi-location automotive dealer group. Under the IT Manager’s supervision, the intern gains practical exposure to help desk support, user and device setup, basic system checks, documentation, inventory, and cybersecurity practices. The learning-focused role introduces how IT supports dealership sales, service, and business operations.

What you'll do

• Assist with password resets and basic software or printer issues
• set up user accounts, email, and devices
• help with workstation setup and equipment deployment
• perform basic system checks and updates
• document common issues and solutions
• organize IT inventory
• shadow advanced troubleshooting
• assist with small IT projects.

What we're looking for

Skills & competencies

it help desk intern

information technology

help desk support

hardware troubleshooting

software support

user accounts

device setup

cybersecurity

wilmington nc

automotive dealer group

unpaid internship

no prior it experience required

Work arrangement

• Weekend coverage required

Benefits & perks

• Hands-on IT experience
• exposure to enterprise tools and systems
• one-on-one mentorship
• insight into help desk, systems, security, and networking career paths
• professional reference upon successful completion.

Why this role

No prior professional IT experience is required; the internship includes one-on-one mentorship from an IT Manager and a professional reference upon successful completion.

About the employer

AUDI JLR LOTUS BMW MOTO is hiring for this role. Industry: All Other General Merchandise Retailers. Sector: 45.