Guest Service Agent

Job overview

The Guest Service Agent role is onsite in Altmar, NY, with pay of $17 per hour. Tailwater Lodge is a Tapestry Collection by Hilton property offering outdoor activities, lodging, a pool, and a full-service spa. The agent welcomes guests and manages reservations, check-ins, check-outs, and requests to support a smooth stay. By sharing hotel and local knowledge and responding to guest needs, the role contributes to a positive lodge experience.

What you'll do

• Welcome guests
• share hotel and local knowledge
• manage reservations, check-ins, and check-outs in person, online, or by phone
• handle changes and special requests
• maintain accurate guest records
• respond to requests
• serve as a knowledgeable point of contact for the lodge.

What we're looking for

Skills & competencies

guest service agent

hotel front desk

reservations

check-in

check-out

guest relations

customer service

altmar ny

tailwater lodge

$17/hr

weekend and holiday availability

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off for full-time team members and paid sick time for all
• medical, dental, life, and vision insurance for full-time employees
• 401(k) with employer match
• Hilton team-member travel perks
• employee discounts.

Why this role

The posting notes flexible scheduling, including weekends and holidays, and familiarity with PEP as a bonus.

About the employer

Tailwater Lodge is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.