Front Desk Agent

Job overview

The Front Desk Agent role is onsite in Springfield, MA. Compensation is not specified. The full-time hotel position welcomes guests and supports their stay at Monarch Place. The agent manages front desk transactions and guest requests while coordinating with hotel departments. The role helps maintain an organized, welcoming lobby and follows hotel policies, safety procedures, and emergency protocols.

What you'll do

• Welcome guests
• complete check-ins and check-outs
• manage reservations and room assignments
• answer calls and guest questions
• process payments and deposits
• protect guest confidentiality
• address concerns
• communicate with other departments
• maintain cash drawer and shift reports
• keep front desk and lobby areas organized
• follow safety and emergency procedures.

What we're looking for

Skills & competencies

front desk agent

hotel hospitality

springfield ma

guest services

check-in and check-out

reservations

payment processing

customer service

monarch place

hotel discounts

on-site parking

Work arrangement

• Weekend coverage required

Benefits & perks

• Worldwide Marriott hotel discounts for employees, family, and friends
• free on-site parking
• complimentary health club access
• free Wednesday lunch
• employee discounts at Starbucks and UNO’s
• training and career development.

Why this role

Flexible availability for mornings, evenings, weekends, and holidays as scheduled.

About the employer

Monarch Place is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.