Customer Service Department Manager - Bilingual

Job overview

The Customer Service Department Manager - Bilingual is an onsite role based in Bedford, TX, offering a salary range of $85,000 to $100,000 per year. This position supports the customer service department at Uline, a leading distributor of shipping and packaging materials. The role exists to lead and empower customer service teams to maintain high standards of service. The manager is responsible for training team leads, overseeing daily operations, evaluating procedures, and resolving escalated customer issues to ensure a positive and efficient service environment.

What you'll do

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

What we're looking for

Skills & competencies

full-time

day shift

bedford tx

uline

bilingual

customer service

management

$85k-$100k

no on-call

drug-free workplace

Work arrangement

• Weekend coverage required

Benefits & perks

• Complete health insurance coverage, 401(k) with 6% employer match starting day one, multiple bonus programs, paid holidays, generous paid time off, and Tuition Assistance Program.

Why this role

Bilingual (English/Spanish) fluency required.

About the employer

Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.