Restaurant Service Manager

Job overview

The Restaurant Service Manager role is onsite in Springfield, MA. Annual compensation is $60,000–$65,000. The manager leads front-of-house operations and works with the Kitchen Manager and Managing Partner to support guest satisfaction, team development, and business results. The role addresses guest concerns, coordinates front- and back-of-house operations, and mentors staff. It contributes to consistent service standards and a positive workplace culture while supporting internal promotion and management development.

What you'll do

• Lead front-of-house operations
• ensure table visits and promptly resolve guest concerns
• manage daily operations and service standards
• coordinate with the Kitchen Manager on front- and back-of-house operations
• mentor staff
• work under the Managing Partner to refine management skills and drive business results.

What we're looking for

Skills & competencies

restaurant service manager

springfield ma

gecko hospitality

front-of-house operations

guest satisfaction

team leadership

restaurant management

staff mentoring

$60k–$65k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Stock incentive program, medical, dental, and vision insurance, 401(k), life insurance, short- and long-term disability, paid vacation, and career advancement opportunities.

Why this role

Benefits include medical, dental, and vision insurance; 401(k); life insurance; short- and long-term disability; paid vacation; stock incentive program; and a structured career advancement path.

About the employer

Gecko Hospitality is hiring for this role. Industry: Full-Service Restaurants. Sector: 72.