Help Desk Analyst

Job overview

The Help Desk Analyst role is described as hybrid, with periodic in-office presence required, and is listed in Atlanta, GA. Compensation is not specified. FLEXTECS LLC’s posting describes support for employees across the organization. The analyst provides Tier 1 and Tier 2 end-user support, resolving common hardware, software, account, and connectivity issues while documenting work and escalating complex infrastructure, network, server, and security issues. The role helps maintain reliable employee access to devices and business applications.

What you'll do

• Respond to IT requests through ticketing, email, phone, and walk-up support
• troubleshoot hardware, software, and connectivity issues
• support Windows, macOS, mobile devices, printers, and Microsoft 365
• install approved software
• create, modify, and disable user accounts
• reset passwords and assist with access requests
• provision and recover equipment
• configure and deploy devices
• maintain asset records
• support conference room technology
• document incidents and resolutions
• maintain knowledge base materials
• identify recurring issues and recommend improvements.

What we're looking for

Skills & competencies

help desk analyst

tier 1 support

tier 2 support

desktop support

microsoft 365

windows 10/11

macos

active directory

service desk

hybrid

atlanta ga

flextecs llc

Work arrangement

• Weekend coverage required

Why this role

The posting focuses on end-user support and operational excellence rather than systems administration; occasional travel between office locations and after-hours support for business-critical needs may be required.

About the employer

FLEXTECS LLC is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.