Customer Service Representative

Job overview

The Customer Service Representative role is an onsite position in Freehold, NJ. Compensation is not specified; the posting contains placeholder pay figures rather than a usable numeric range. The role supports Mr. Rooter Plumbing’s customer service for plumbing needs. The representative serves as an initial contact for customers, helping coordinate service and provide a positive experience. After initial training alongside another representative, the role communicates with managers and dispatchers, follows the company’s service process, and helps ensure the appropriate technician and tools are sent to address customer needs.

What you'll do

• Communicate with managers and dispatchers to coordinate service activities
• help ensure the appropriate tools and technician are sent to customers
• adapt to changing customer and management priorities
• follow the company’s plumbing service process from greeting the customer through closing the service job
• maintain customer service and support team goals.

What we're looking for

Skills & competencies

customer service representative

freehold nj

mr. rooter plumbing

plumbing services

customer support

inbound customer contact

dispatch coordination

service scheduling

policy-free customer assistance

paid training

career growth

teamwork

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training, paid time off, and benefits are mentioned
• the posting also describes career growth opportunities.

Why this role

The posting says prior customer service experience and a college degree are not required; paid training is provided.

About the employer

Mr. Rooter Plumbing Of Central New Jersey is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.