Bilingual Customer Service Representative

Job overview

The Bilingual Customer Service Representative role is hybrid in Salem, NH, with remote work on Tuesdays and Fridays after training. The posting states pay of $22 per hour. Balance Professional seeks a Spanish- and English-speaking representative to serve as a first point of contact for customers. The representative handles inquiries and orders, resolves or escalates issues, and maintains accurate customer records. This work supports timely service and a positive customer experience across the order process.

What you'll do

• Respond to customer inquiries by phone and email in English or Spanish
• answer product, order-status, and troubleshooting questions
• enter and track orders through the order process
• analyze customer needs and provide solutions or escalate issues
• maintain interaction records in computerized systems
• process sales transactions and expedite orders as needed
• collaborate with team members to improve service.

What we're looking for

Skills & competencies

bilingual customer service representative

full-time

hybrid

salem nh

balance professional

spanish

english

order entry

customer support

phone and email

monday–friday

$22/hour

Work arrangement

• Weekend coverage required

Why this role

Monday–Friday, 8:00 a.m.–4:30 p.m.; remote on Tuesdays and Fridays after training.

About the employer

Balance Professional is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.