Passenger Service Agent (Bilingual English/French)

Job overview

The Passenger Service Agent (Bilingual English/French) role is an onsite position based in Miami, FL. The expected pay rate is $21.91/hour, and this role supports the aviation services department at Swissport International AG. This role exists to provide essential passenger and customer services, including reservations, ticketing, baggage processing, and terminal check-in. The agent ensures a smooth travel experience by assisting passengers with special needs, managing gate operations, and maintaining compliance with all security and operational policies.

What you'll do

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers
• Manage baggage processing
• Assist passengers with special needs
• Direct passengers through Customs and Immigration
• Make public address announcements
• Assist Ramp Service Agents
• Comply with security requirements
• Operate jet way and reservation software
• Produce work-related documentation.

What we're looking for

Skills & competencies

part-time

day shift

miami fl

swissport

aviation

customer service

airport

ground handling

bilingual

french

Work arrangement

• Weekend coverage required

Why this role

Part-time, bilingual (English/French), aviation industry, customer-facing.

About the employer

Swissport International AG is hiring for this role. Industry: Other Airport Operations. Sector: 48.