4x10 Customer Service Agent (4 Days, 40 Hours/Week)

Job overview

The 4x10 Customer Service Agent (4 Days, 40 Hours/Week) role is an onsite, full-time position in Las Cruces, NM. Compensation is $12.65–$14.51 per hour. MCI provides customer experience, business process outsourcing, and cloud technology services to clients across multiple industries. The role supports client service through customer inquiries, basic technical troubleshooting, service-request research, and accurate documentation. It contributes by resolving issues where possible, following scripts and compliance protocols, and escalating unresolved matters to the appropriate teams.

What you'll do

• Respond to inbound and outbound customer inquiries
• identify needs and provide solutions
• troubleshoot basic technical issues and guide users through processes
• research and resolve service requests using internal systems
• document interactions and claims
• follow scripts, policies, and compliance protocols
• escalate unresolved issues
• participate in training and team updates.

What we're looking for

Skills & competencies

4x10 customer service agent

4 days

40 hours/week

las cruces nm

mci careers

customer service

inbound calls

outbound calls

help desk support

technical troubleshooting

back-office operations

$12.65–$14.51/hr

Work arrangement

• Weekend coverage required

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.