Assistant Store Manager — Retail Keyholder

Job overview

The Assistant Store Manager role is onsite in West Des Moines, IA. Compensation is not specified. GameStop is a retailer of video games, electronics, and gaming merchandise focused on customer service and gaming products. The assistant store manager supports store operations and develops a sales culture through guest service, product knowledge, and team leadership. The role supervises Sales Associates and Retail Keyholders when the Store Manager is absent and helps maintain sales, inventory, staffing, and operational standards.

What you'll do

• Provide guest service and assist with gaming needs
• process purchases and returns
• respond to guest questions and escalate issues when appropriate
• promote reservations, trade-ins, and loyalty programs
• support associate training, feedback, and recognition
• assist with scheduling and staffing
• maintain store cleanliness and merchandising
• fulfill and ship omnichannel orders
• support inventory control, loss prevention, cash reconciliation, and deposits
• supervise and delegate tasks in the Store Manager’s absence
• follow opening and closing procedures.

What we're looking for

Skills & competencies

assistant store manager

retail keyholder

video games

guest service

retail operations

sales

inventory control

loss prevention

gamestop

west des moines ia

store leadership

nights and weekends

Work arrangement

• Weekend coverage required

Why this role

The listing title is Retail Keyholder, while the description identifies the duties as Assistant Store Manager support. The role includes nights, weekends, some holidays, and at least three days per week availability.

About the employer

GameStop Inc is hiring for this role. Industry: Hobby, Toy, and Game Retailers. Sector: 45.