Customer Service Representative

Job overview

The Customer Service Representative works onsite in Dover, OH. Compensation is not specified. The role provides front-line support for Kimble’s customers across its energy, materials, recycling, and solid waste businesses. The representative handles customer questions and account needs, coordinates with other departments, and helps resolve issues while maintaining courteous, accurate service in a high-volume solution center.

What you'll do

• Answer customer calls
• respond to inquiries about services, disputes, billing, cancellations, and new sign-ups
• interact with customers by phone and in person
• coordinate with other departments to resolve issues
• record information in customer accounts
• adjust accounts with manager verification
• process payments as needed.

What we're looking for

Skills & competencies

customer service representative

full-time

dover oh

kimble

customer support

call center

billing questions

account support

payment processing

customer inquiries

problem solving

rotating weekends

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with match
• medical, dental, and vision coverage
• employee assistance program
• flexible spending accounts
• life and accidental death and dismemberment insurance
• paid time off
• referral program
• employee discounts.

About the employer

Kimble is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.