Donor Specialist, Medical Call Center

Job overview

The Donor Specialist role is onsite in Knoxville, TN, on a rotating 12-hour night-shift schedule from 7:00 p.m. to 7:00 a.m.; training will take place during the day shift. Compensation is not specified. DCI Donor Services works to save lives through organ and tissue donation and supports nationwide donation, transplantation, and distribution while maintaining local community ties. The specialist accurately captures medical information, coordinates communication between donor families and medical personnel, and supports families who have recently lost a loved one by explaining the opportunity for donation with empathy. The role contributes to coordinating the gift of health and life through donation.

What you'll do

• Capture medical information accurately and completely in donor management software
• coordinate the donation process through communication with donor families and medical personnel
• support families of potential donors and communicate the opportunity for donation with empathy and care
• perform related duties as assigned.

What we're looking for

Skills & competencies

donor specialist

medical call center

knoxville tn

dci donor services

rotating 12-hour schedule

night shift

7 p.m.–7 a.m.

organ donation

tissue donation

donor families

medical information

day-shift training

Work arrangement

• Weekend coverage required

Benefits & perks

• Up to 184 hours of first-year PTO, up to 72 hours of first-year sick time, medical plan choices, dental and vision coverage, 403(b) with matching contribution, life and disability insurance, wellness program, supplemental insurance, and insurance and cell-phone discounts.

Why this role

The posting seeks a two-year degree in a health-related field or nursing or paramedic/EMT certification, plus at least one year in a healthcare-related position; CTBS, RN, or LPN is desired.

About the employer

DCI Donor Services is hiring for this role. Industry: Blood and Organ Banks. Sector: 62.