Patient Financial Counselor

Job overview

The Patient Financial Counselor role is onsite in Shenandoah, IA, and compensation is not specified. The position supports patients and families receiving services at Shenandoah Medical Center. The counselor reviews financial cases, explains coverage and payment requirements, and helps patients access insurance, assistance programs, and financial clearance. The role contributes to patients’ ability to understand and meet financial obligations while coordinating with hospital billing, registration, and clinical teams.

What you'll do

• Interview patients and families to assess financial needs
• verify payer sources, eligibility, and benefits
• explain coverage and payment requirements
• assist with financial assistance and Medicaid applications
• obtain authorizations
• establish payment plans
• maintain confidential records
• coordinate with billing and clinical teams
• resolve billing questions.

What we're looking for

Skills & competencies

patient financial counselor

shenandoah ia

shenandoah medical center

patient advocacy

financial clearance

insurance verification

medicaid applications

payment plans

hospital billing

hipaa

patient support

Work arrangement

• Weekend coverage required

Why this role

The role includes patient advocacy, financial clearance, insurance coordination, and sensitive financial conversations, with patient information handled under HIPAA requirements.

About the employer

Shenandoah Medical Center is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.