Call Center Customer Service Agent

Job overview

The Call Center Customer Service Agent role is onsite in Wheatland, CA. Compensation is not specified. The role supports guest services for the Enterprise Development Authority’s hospitality operation, with responsibilities involving guest registration, reservations, and inquiries. The agent provides accurate, timely information and handles guest transactions and requests. Maintaining guest records, coordinating with hotel departments, and resolving concerns help deliver an efficient and welcoming guest experience.

What you'll do

• Register guests and fulfill requests
• select and block rooms
• answer calls within established timeframes
• maintain accurate guest information
• use property systems to make or modify reservations
• check guests out and adjust guest accounts
• accept reservations, changes, and cancellations
• coordinate with bell and valet staff
• resolve complaints
• promote property outlets
• maintain guest history and confidentiality
• keep work and public spaces clean and sanitized.

What we're looking for

Skills & competencies

call center customer service agent

guest services

hotel reservations

wheatland ca

enterprise development authority

part-time

guest transactions

property management system

guest requests

hotel operations

microsoft office

gaming experience preferred

Work arrangement

• Weekend coverage required

Why this role

The listing title identifies a part-time call center representative; the description focuses on hotel guest service and reservations.

About the employer

Enterprise Development Authority is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.