Bilingual Customer Service Specialist (Spanish)

Job overview

The Bilingual Customer Service Specialist (Spanish) is an onsite role based in Chicago, IL. Pay starts at $19.25/hour, and the role supports the retail operations team at Sherwin-Williams. This role exists to provide exceptional customer service and support store operations by assisting customers with product selection, managing sales transactions, and maintaining store visual standards. The specialist contributes to the team's success by ensuring client satisfaction and achieving sales goals.

What you'll do

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales.

What we're looking for

Skills & competencies

full-time

day shift

chicago il

sherwin-williams

bilingual

spanish

retail

sales

customer service

onsite

$19.25/hr

no degree required

driver's license required

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, FSAs, disability, retirement, paid parental leave, and vacation.

About the employer

Sherwin-Williams is hiring for this role. Industry: Paint and Wallpaper Retailers. Sector: 44.