On-Site / Hybrid Customer Support Representative

Job overview

The On-Site / Hybrid Customer Support Representative role is described as onsite at the Princeton, NJ office. Compensation is not specified. Motif Tales sells graphic tees and custom apparel, and this role connects customers with the brand and its order operations. The representative answers customer questions, processes returns and replacements, and coordinates with production and fulfillment teams to resolve order issues. The role also records customer feedback and supports local inventory and package-handling tasks.

What you'll do

• Answer customer inquiries by email, live chat, and phone about order status, shipping, sizing, returns, and exchanges
• process returns, refunds, and replacements
• coordinate with production and fulfillment teams on delays, misprints, and stock discrepancies
• maintain knowledge of apparel fit, fabrics, and graphic collections
• log inquiries and recurring feedback
• assist with inventory updates and package handling.

What we're looking for

Skills & competencies

customer support representative

customer service

e-commerce

order management

returns and exchanges

graphic tees

custom apparel

princeton nj

motif tales

email support

live chat

inventory support

Work arrangement

• Weekend coverage required

Why this role

The listing title says on-site/hybrid, while the description specifies that the employee must work onsite at the Princeton office.

About the employer

Motif Tales is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.