Retail Operations Lead

Job overview

Retail Operations Lead at PetSmart in Chicago, IL. This is an onsite position with compensation not specified. PetSmart is a leading pet retailer. The Retail Operations Lead is responsible for driving operational excellence in stores, including merchandising, inventory management, and pet care operations, while overseeing associates and maintaining a safe environment.

What you'll do

• Support and guide sales associates in merchandise handling and product knowledge.
• Facilitate associate experience and development through training, mentoring, and coaching.
• Delegate and validate daily tasks.
• Lead and direct associates when acting as leader on duty.
• Address associate complaints and grievances.
• Recognize and celebrate associates driving engagement.
• Execute merchandise strategies, including receiving product, placement, displays, and promotions.
• Manage inventory levels, conduct audits, and analyze sales trends.
• Operate POS systems and handle cash transactions.
• Maintain store standards and ensure compliance with policies.
• Oversee store opening and closing procedures.
• Responsible for pet care maintenance, including cleaning, feeding, and caring for new/sick pets.
• Ensure positive pet parent experience with online orders.
• Take immediate action for sick/injured pets.

What we're looking for

Experience

2+ years of retail supervisory experience

Skills & competencies

retail operations lead

petsmart

chicago il

full-time

onsite

retail

customer service

merchandising

inventory management

pet care

leadership

associate development

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid Weekly, Health & Wellness Benefits, 401k Plan with company match, Paid Time off for full-time associates, Associate discounts, Tuition Assistance, Career pathing, Development opportunities

About the employer

PetSmart is hiring for this role. Industry: Used Merchandise Retailers. Sector: 45.