Special Services Representative
Employment type
Full-time
Work setting
On-site
Location
Villa Rica, GA
Schedule
Day shift
Posted
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Job overview
The Special Services Representative role is onsite in Villa Rica, GA. Compensation is not specified. The role supports members who need recurring transportation and coordinates with medical facilities and providers. The representative helps members access scheduled and demand transportation by managing trip information, communicating with members and providers, and maintaining accurate records and required paperwork.
What you'll do
- Assist members with transportation concerns
- enter data accurately
- follow HIPAA confidentiality guidelines
- schedule standing orders, demand trips, and subscription trips
- communicate with medical facilities
- provide paperwork to clinical staff, providers, and members
- verify insurance for dialysis and nursing home patients
- retrieve call-center messages
- train new employees
- assist dispatchers with send-backs
- check member files
- process monthly recertification and attendance verification reports.
What we're looking for
- Skills & competencies
- special services representativevilla rica gaverida incmember servicesrecurring transportationtrip schedulingtransportation management systemhipaainsurance verificationmedical facilitiescustomer servicehigh school diploma
- Work arrangement
- Weekend coverage required
Why this role
The role requires customer service experience, basic computer and typing skills, and a high school diploma or equivalent.
About the employer
Verida Inc is hiring for this role. Industry: Special Needs Transportation. Sector: 48.
Additional details
- Industry sector
- 48
- Industry
- Special Needs Transportation
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 6bd18a9a-d6f5-498e-8117-a5d4255479c9