Automotive Service Advisor/Writer

Job overview

The Automotive Service Advisor/Writer role is onsite in Lancaster, PA, at Volvo Lancaster. Compensation is not specified. The Faulkner Automotive Group is a family-owned dealership group serving Central and Southeastern Pennsylvania. The service advisor is the first point of contact for customers bringing vehicles in for service. The role guides customers through the repair process by greeting them, walking around the vehicle, gathering vehicle information, and listening to reported concerns so the service team can understand the issue.

What you'll do

• Greet customers bringing vehicles in for service
• conduct a vehicle walk-around
• gather vehicle information
• listen to customer descriptions of vehicle issues
• guide customers through the repair process in a professional manner.

What we're looking for

Skills & competencies

automotive service advisor

service writer

customer service

vehicle repair process

vehicle walk-around

lancaster pa

volvo lancaster

faulkner automotive group

training provided

medical benefits

401(k) match

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision benefits
• 401(k) with company match
• paid time off and holidays
• employee discounts
• referral bonuses
• annual reviews and merit increases.

Why this role

Automotive experience is a plus but not required; the employer provides training and continued growth opportunities.

About the employer

The Faulkner Automotive Group is hiring for this role. Industry: Used Car Dealers. Sector: 44.