Solution Engineering Manager — Application Maintenance

Job overview

Compensation is $70–$90 per hour. The Solution Engineering Manager — Application Maintenance role is remote. ; the posting includes a $70–$90 hourly wage range. The role supports the client’s Customer Information Systems and Meter-to-Cash application portfolio, including customer billing and regulatory obligations.

What you'll do

• Lead application maintenance operations and support strategy for the Customer Billing portfolio, ensuring availability, stability, resiliency, and service performance. Monitor operational KPIs and service agreements
• lead incident, problem, change, and release management
• govern managed service providers
• support regulatory compliance and audits
• drive automation and continuous improvement
• and lead application support teams.

What we're looking for

Skills & competencies

solution engineering manager

remote

the computer merchant

application maintenance

customer information systems

customer billing

meter-to-cash

operational leadership

incident management

vendor governance

regulatory compliance

automation

team leadership

$70–$90/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision benefits
• dependent care flexible spending account
• 401(k)
• voluntary life and disability coverage
• accident and critical illness coverage
• employee assistance program
• and sick leave are listed, subject to eligibility and plan conditions.

Why this role

The posting requests 10+ years supporting large-scale enterprise applications and 5+ years leading application maintenance and support organizations. Utility industry and customer information system experience are preferred.

About the employer

The Computer Merchant, Ltd is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.