Customer Retention Specialist — State Farm Agent Team Member

Job overview

The Customer Retention Specialist role is onsite in Lincoln, NE. The salary range is $40,000–$60,000 per year. Jake Haifley State Farm is an insurance agency focused on customer relationships, follow-through, and helping customers protect their families. The specialist maintains relationships with existing customers, addresses account needs, and follows issues through to resolution. The role supports agency retention and growth by helping customers understand coverage options and ensuring their concerns receive timely attention.

What you'll do

• Build relationships with existing customers
• reach out about renewals, policy changes, and account needs
• review accounts and identify concerns
• explain coverage and options
• own customer issues through resolution
• document interactions
• collaborate with the team on retention and growth goals.

What we're looking for

Skills & competencies

customer retention specialist

lincoln ne

jake haifley state farm

full-time

customer relationships

policy renewals

account management

insurance

customer service

problem-solving

$40k–$60k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k), 401(k) matching, performance-based bonus, paid time off, and training and development.

Why this role

Insurance experience is welcome but the posting emphasizes people skills and says candidates may be ready to learn; applicable state insurance licenses must be obtained.

About the employer

Jake Haifley - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.