Call Center Analyst - Application Support
Employment type
Full-time
Work setting
On-site
Location
Washington, DC
Schedule
Day shift
Posted
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Job overview
The Call Center Analyst - Application Support is an onsite role based in Washington, DC, with compensation not specified. NuAxis Innovations is a federal IT company dedicated to making customer experience the center of every government solution. This role exists to provide remote customer support for Federal Government systems and applications. It contributes to the team by handling incoming requests and ensuring timely resolution of incidents.
What you'll do
- Handle incoming phone, chat, and email requests
- create and resolve application incidents
- research requests for accurate resolution
- escalate issues
- maintain knowledge documentation
- participate in process improvement meetings.
What we're looking for
- Education
- High school diploma or equivalent.
- Experience
- 2+ years of customer service experience.
- Skills & competencies
- full-timeday shiftwashington dcnuaxiscall centerapplication supporthelp deskcustomer serviceno on-callno weekends
- Work arrangement
- Weekend coverage required
About the employer
NuAxis Innovations is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Custom Computer Programming Services
- Occupation code
- 15-1244.00
You'll be redirected to the employer's application page.
Listing ID: 6bb140ef-dd94-4ae3-bcc1-4b2492755aed