Custom Orders Representative

Job overview

The Custom Orders Representative is an onsite role based in Silver Lake, WI. Compensation is not specified for this position, which supports the Kenosha branch by managing custom and drop ship orders. This role serves as a vital liaison between customers and vendors to ensure accurate order processing and timely delivery. The representative acts as a product expert, guiding customers through inquiries and ensuring artwork is production-ready to maintain high service standards.

What you'll do

• Guide and process customer inquiries regarding custom print and drop ship orders in a collaborative call center using world-class technology.
• Act as liaison between customers and vendors via phone and email, monitoring orders to ensure timely production and delivery to our customers.
• Be a product expert to understand customers' needs and provide effective solutions and exceptional customer service.
• Review and edit customer artwork for their custom orders to ensure it is production ready.

What we're looking for

Skills & competencies

full-time

day shift

silver lake wi

uline

customer service

custom orders

drop ship

adobe illustrator

photoshop

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Complete health insurance coverage, 401(k) with 6% employer match, multiple bonus programs, paid holidays, generous paid time off, and tuition assistance.

Why this role

45+ years of success, stable career growth, and modern facilities.

About the employer

Uline, Inc. is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.