Service Manager — Plumbing

Job overview

Compensation is $4,000–$6,500 per month. The Service Manager role is onsite in Hagerstown, MD, and ; the posting describes a competitive salary plus performance bonuses. Crystal Water Plumbing serves residential and commercial clients with plumbing and gas-fitting solutions and emphasizes quality workmanship and transparent pricing. The Service Manager oversees daily service department operations, leads and develops technicians, and maintains service quality and customer satisfaction. The role coordinates schedules and dispatch, resolves escalated issues, and tracks department performance to support efficient service delivery and company growth.

What you'll do

• Coach, train, and provide performance feedback to service technicians
• oversee scheduling, dispatch, and job assignments
• resolve escalated customer inquiries and complaints
• review completed jobs and improve service quality
• track sold hours, revenue goals, and customer satisfaction
• assist with hiring and onboarding
• ensure compliance with company procedures, safety standards, and local plumbing codes
• coordinate with office staff and managers.

What we're looking for

Skills & competencies

service manager

plumbing

full-time

hagerstown md

crystal water plumbing

service department leadership

technician coaching

scheduling and dispatch

customer issue resolution

service quality

plumbing codes

performance bonuses

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance bonuses
• paid vacation and sick leave
• 401(k)
• training
• opportunities for advancement.

Why this role

Requires at least three years of service management or supervisory experience, preferably in plumbing or home services. Field Pulse or similar scheduling and dispatch software experience is a plus.

About the employer

Crystal Water Plumbing LLC is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.