Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Charlotte, NC, with a second listed agency location in Kannapolis, NC. Compensation is $21–$25 per hour. The Mary-Beth Burgess State Farm Agency helps individuals, families, and businesses through personalized insurance and financial services. The representative supports customer experience and agency growth by answering policy questions, assisting with policy changes, processing claims, and maintaining interaction records. The role also coordinates with agency colleagues and anticipates the needs of community members.

What you'll do

• Answer customer inquiries and provide policy information
• assist customers with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

insurance

policy information

policy changes

claims processing

customer follow-up

charlotte nc

kannapolis nc

mary-beth burgess state farm agent

$21–$25 per hour

training and development

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Advancement opportunity, paid time off, training and development, and performance-based bonus.

Why this role

The agency describes a supportive, family-oriented environment, training and development, paid time off, performance bonuses, and potential internal growth opportunities for driven, sales-minded candidates.

About the employer

Mary-Beth Burgess - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.