Customer Success Manager, West Coast

Job overview

The Customer Success Manager, West Coast role is remote, with the posting describing a primarily remote work environment; compensation is stated as $90,000–$100,000 per year. Strive Pharmacy is a personalized compounding pharmacy focused on individualized care and partnerships with patients and providers. The manager leads and develops Customer Success Managers serving clinics and providers across a geographic area. The role supports retention, satisfaction, and growth by strengthening provider relationships, monitoring performance, improving processes, and coordinating with Sales, Clinical, Operations, and Leadership teams.

What you'll do

• Lead, coach, and develop Customer Success Managers
• guide provider engagement and account management
• monitor customer health, retention risk, engagement, and growth metrics
• support strategic accounts and escalations
• set and track team goals and KPIs
• improve workflows and reporting
• partner with Sales, Clinical, Operations, and Enablement teams.

What we're looking for

Skills & competencies

customer success manager

remote

strive pharmacy

west coast

team leadership

provider relationships

retention

account management

cross-functional partnership

$90k–$100k

Work arrangement

• Weekend coverage required

Benefits & perks

• Employer-paid healthcare
• employee medications with a valid patient-specific prescription
• paid time off and sick time
• FSA and HSA options
• parental leave
• 401(k) match
• life, vision, dental, and veterinary insurance.

Why this role

The role requires travel up to 10% for team and organizational events.

About the employer

Strive Pharmacy is hiring for this role. Industry: Offices of All Other Miscellaneous Health Practitioners. Sector: 62.