Senior Learning Performance Consultant, Customer Enablement

Job overview

The Senior Learning Performance Consultant, Customer Enablement is an onsite role based in Washington, DC, with a salary range of $100,000 to $120,000 per year. This position supports the customer success team at iCIMS, a leading recruiting software provider, by designing and delivering technical enablement content. The role exists to transform agile product release updates into structured learning experiences that drive customer adoption. The consultant applies instructional design principles to create outcome-oriented courses, ensuring that users effectively leverage the iCIMS platform to achieve their hiring goals.

What you'll do

• Serve as a subject matter expert on the iCIMS product ecosystem.
• Transform product release updates into structured, learner-ready content.
• Apply instructional design principles (ADDIE, Bloom's Taxonomy) to course design.
• Maintain customer-facing enablement content on platforms like Skilljar.
• Partner with Product Management and Marketing to influence release communication.
• Design technical enablement for admins and implementers.
• Define and measure success metrics for enablement programs.

What we're looking for

Skills & competencies

full-time

day shift

washington dc

icims

learning

enablement

instructional design

saas

customer success

onsite

professional

benefits included

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, Dental, Vision, 401(k), Disability Insurance, Parental Leave, Tuition Reimbursement

Why this role

Requires 5-8+ years of experience in learning or enablement; SaaS environment experience preferred.

About the employer

iCIMS is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.