Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Dayton, OH. Compensation is not specified. Rumpke is a family-owned waste and recycling company providing services to residents, businesses, and communities. The representative serves as a first point of contact for customer questions and service issues. The role supports call center objectives by resolving account concerns, processing transactions, and coordinating with other departments to deliver waste and recycling services.

What you'll do

• Answer customer calls and inquiries
• address service changes, billing, payments, sign-ups, and cancellations
• attempt to retain customers
• explain service options and charges
• process payments
• coordinate issue resolution with other departments
• maintain account records and work orders
• complete data entry and billing-related tasks.

What we're looking for

Skills & competencies

customer service representative

dayton oh

rumpke

waste and recycling

customer inquiries

call center

billing

payment processing

account records

data entry

customer retention

flexible hours

nights and weekends as needed

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, vision, matching 401(k), life insurance, paid vacation, and other benefits.

About the employer

Rumpke of Ohio, Inc. is hiring for this role. Industry: Solid Waste Collection. Sector: 56.