Dispatcher (Hybrid)

Job overview

The Dispatcher (Hybrid) is an onsite role based in Pensacola, FL, with a transition to a hybrid work arrangement after initial training. Compensation is not specified for this position, which supports the delivery logistics team. This role is responsible for dispatching drivers to ensure all pickups and drops are completed in a timely, safe, and efficient manner. The dispatcher coordinates with customer service teams and driver leads to uphold delivery excellence standards.

What you'll do

• Utilizing GPS, Google Maps, and multiple mobile applications simultaneously.
• Market Lead Oversees Dispatcher I.
• Driver Onboarding.
• Fail Verification.
• Initiate Driver Discipline.
• ZenDesk Ticket Assignment.
• Client Channel Communication.
• Dispatcher I tasks when needed.
• This position dispatches drivers to assure that all pickups and drops happen in a timely, safe and efficient manner.
• Answer incoming customer inquiries by phone and email.
• Provide the best support experience to our customers and clients.
• Under direction of Dispatch Team Lead coordinate with our client’s customer service teams on resolving escalated customer issues.
• Collaborate with our Driver Leads and Account Representatives to ensure we are upholding our standards of delivery excellence.
• Monitor and review routes and interact with drivers as necessary to meet and exceed client expectations.

What we're looking for

Skills & competencies

full-time

day shift

pensacola fl

employbridge

dispatcher

hybrid

temp-to-hire

bilingual preferred

no degree required

onsite training

Work arrangement

• Weekend coverage required

Benefits & perks

• Company laptop provided after 6 months

Why this role

Temp to hire and promotion opportunities available; bilingual Spanish/English preferred.

About the employer

Employbridge is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.