Service Supervisor – Residential Department

Job overview

The Service Supervisor – Residential Department role is onsite at the Overhead Door Company of Atlanta office in Peachtree Corners, Georgia; the listing identifies Atlanta, Georgia. Compensation is not specified. DH Pace distributes, installs, maintains, and repairs commercial, industrial, and residential door, docking, and security products. The supervisor coordinates residential service work and supports office staff and technicians to help meet customer preferences, improve scheduling efficiency, and ensure completed jobs are processed and billed accurately. The role also contributes to employee development and department planning.

What you'll do

• Assist with daily job scheduling
• provide problem-solving support to office staff and service technicians
• monitor technician schedules
• track completed jobs and follow up with customers
• facilitate job processing and accurate billing
• complete administrative paperwork
• participate in performance reviews and employee counseling
• help establish department goals and objectives.

What we're looking for

Skills & competencies

service supervisor

residential services

job scheduling

technician support

customer follow-up

billing

employee coaching

peachtree corners ga

atlanta ga

dh pace

medical insurance

401(k) match

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage, paid time off and holidays, company-paid life insurance and disability coverage, 401(k) with employer match, HSA and FSA options, voluntary benefits, and employee discounts.

Why this role

The role supports the residential department of Overhead Door Company of Atlanta, a DH Pace company.

About the employer

DH Pace is hiring for this role. Industry: Other Building Equipment Contractors. Sector: 23.