Field Services Agent

Job overview

The Field Services Agent role is an onsite position in Austin, TX. Compensation is not specified. The role supports DHL Express service center customer service, sales, and operations. The agent helps customers resolve shipment and billing issues while supporting the timely movement of shipments through the service center. The work combines customer communication and shipment research with operational processing, dispatch coordination, and, in some markets, import/export documentation support.

What you'll do

• Provide customer service, sales, and operational support
• answer phones and greet visitors
• resolve service center billing problems
• research shipment tracking requests and attempt to resolve misplaced shipments
• coordinate with Sales/Service on customer problems
• assist with sorting, loading/unloading, shipment processing, documentation, manifesting, bagging, status updates, and over-the-counter payments
• dispatch pickup and delivery information and arrange daily pickup schedules. May prepare import/export documentation and assist with customs clearance in some markets.

What we're looking for

Skills & competencies

field services agent

customer service

shipment tracking

billing support

service center operations

dispatch

shipment processing

austin tx

dhl express

microsoft office

sida badge

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with company match, medical, dental and vision coverage, well-being programs, tuition reimbursement, paid time off starting at four weeks, paid leave, employee discounts, employee assistance and work-life program, training opportunities, and bonus/incentive programs.

Why this role

Requires a high school degree or equivalent, prior customer service/support or related experience, strong oral and written communication, Microsoft Office proficiency, and FAA, TSA, and CBP background and security checks to obtain a SIDA badge. Physical requirements include lifting up to 70 pounds occasionally and 40 pounds frequently.

About the employer

DHL Express, Inc. is hiring for this role. Industry: Couriers and Express Delivery Services. Sector: 49.