Field Support Engineer, Windows 11 Migration

Job overview

The Field Support Engineer, Windows 11 Migration role is onsite in Cambridge, MA. Compensation is not specified. The position works at a client site to support a Windows 10-to-Windows 11 migration project. The role assesses workstation readiness and helps upgrade or replace systems while preserving required applications, data, and instrument connectivity. Its work supports reliable deployment with approved procedures, security requirements, documentation, and minimal disruption to laboratory and business operations.

What you'll do

• Assess Windows 10 workstations for Windows 11 upgrade or replacement
• record workstation assets, operating systems, applications, versions, instruments, peripherals, and interfaces
• identify hardware and software compatibility issues
• build and configure Windows 11 workstations to enterprise standards
• install and configure business, laboratory, and instrument-control software
• support migration of approved configurations and data
• verify connectivity to instruments, peripherals, network resources, servers, databases, printers, and file shares
• troubleshoot operating systems, drivers, applications, networks, permissions, and device communications
• coordinate with vendors and internal teams
• support backups, recovery, implementation, and post-upgrade verification
• document work and escalate risks and blockers
• follow SOPs, change controls, cybersecurity, data-integrity, and applicable GxP practices.

What we're looking for

Skills & competencies

field support engineer

windows 11

windows 10 migration

cambridge ma

techdigital corporation

desktop support

workstation configuration

hardware troubleshooting

active directory

network troubleshooting

laboratory systems

gxp

Work arrangement

• Weekend coverage required

Why this role

Client-site role supporting Windows 10-to-Windows 11 migration; requires 3–5 years of relevant IT support, desktop engineering, systems support, or infrastructure experience.

About the employer

TechDigital Corporation is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.