Customer Service Department Manager - Bilingual

Job overview

The Customer Service Department Manager - Bilingual is an onsite role based in Plano, TX, with a salary range of $85,000 to $100,000 per year. This position supports the customer service department at Uline, a leading distributor of shipping and packaging materials. The role exists to lead and develop high-performing teams by training team leads, managing daily department operations, and identifying process improvements. The manager is responsible for ensuring legendary customer service by resolving escalated issues and coaching staff to maintain high performance standards.

What you'll do

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

What we're looking for

Skills & competencies

full-time

day shift

plano tx

uline

bilingual

management

customer service

$85k-$100k

onsite

drug-free workplace

Work arrangement

• Weekend coverage required

Benefits & perks

• Complete health insurance coverage, 401(k) with 6% employer match, multiple bonus programs, paid holidays, generous PTO, and tuition assistance.

Why this role

Bilingual (English/Spanish) fluency required; 3+ years of management experience; onsite role with comprehensive benefits starting day one.

About the employer

Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.