Technical Support Specialist

Job overview

The Technical Support Specialist role is onsite in Bangor, ME. Compensation is not specified. The role supports S. J. Rollins Technologies’ customer technical support and project work. The specialist resolves customer technical issues, completes assigned service tickets and routine IT tasks, and follows standard procedures for common configurations and installations. The role also supports customer teams and helps maintain customer data and networks using industry best practices.

What you'll do

• Respond to customer support issues
• complete assigned appointments, service tickets, and tasks
• conduct repetitive IT tasks and preventative monthly maintenance
• assist on projects
• communicate with clients and the team lead before and after jobs
• perform VPN configuration, new user setup, computer preparation, software installation, and phone provisioning.

What we're looking for

Skills & competencies

technical support specialist

bangor me

s. j. rollins technologies

full-time

customer support

service tickets

it support

vpn configuration

new user setup

software installation

phone provisioning

training program

Work arrangement

• Weekend coverage required

Benefits & perks

• Health care, dental, vision, life insurance, retirement plan, and profit sharing.

Why this role

No IT knowledge or experience is required; specialists receive training through the SJR training program.

About the employer

S. J. Rollins Technologies is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.