Remote Live Chat Customer Service Representative

Job overview

The Remote Live Chat Customer Service Representative role is fully remote; the listing is associated with Irvine, CA. Compensation is not specified. The role supports Black Lake Capital’s customer service team. The representative handles customer questions and concerns through live chat, resolves issues, documents interactions in the CRM and coordinates with colleagues and other departments. This work supports accurate, timely assistance and a positive customer experience.

What you'll do

• Respond to customer inquiries through live chat
• provide accurate product and service information
• troubleshoot and resolve customer issues
• document interactions and feedback in the CRM
• collaborate with team members and other departments
• maintain product and policy knowledge
• meet response-time, resolution-time and customer-satisfaction metrics.

What we're looking for

Skills & competencies

customer service representative

live chat

remote

customer support

issue resolution

crm documentation

written communication

customer satisfaction

black lake capital

irvine ca listing

product knowledge

Work arrangement

• Weekend coverage required

Why this role

Fully remote work; live chat and CRM familiarity are listed as a plus.

About the employer

Black Lake Capital is hiring for this role. Industry: Mortgage and Nonmortgage Loan Brokers. Sector: 52.