Client Service Representative – Veterinary Practice

Job overview

The Client Service Representative – Veterinary Practice role is onsite in New York, New York, and starts at $18 per hour; the posting says higher compensation may be considered for candidates with commensurate experience. Dongan Hills Veterinary Practice seeks a welcoming first point of contact for clients and their animal companions. The representative coordinates client communications and appointments, supports check-in and checkout, maintains client and patient records, and assists the veterinary team with administrative tasks. The role helps provide an organized, empathetic experience for clients and supports the practice’s daily operations.

What you'll do

• Greet clients and pets
• answer calls and emails
• handle inquiries
• schedule, confirm, and update appointments
• process check-ins, check-outs, payments, and invoices
• maintain client and patient records
• assist with medication refill requests subject to authorization and veterinary-team communication
• maintain reception and waiting areas
• provide basic appointment and hospital information
• relay messages between clients and the veterinary team
• respond to concerns and escalate when needed.

What we're looking for

Skills & competencies

client service representative

veterinary practice

dongan hills veterinary practice

full-time

new york ny

starting at $18/hr

appointment scheduling

client records

animal care

customer service

401(k) matching

paid time off

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) matching, employee discounts, paid time off, and training and development.

Why this role

The posting lists 401(k) matching, employee discounts, paid time off, training and development, and competitive salary language.

About the employer

Dongan Hills Veterinary Practice is hiring for this role. Industry: Veterinary Services. Sector: 54.