Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Wichita, KS, with compensation of $13.10–$15.06 per hour. The role supports customer service, help desk, and back-office programs for commercial and public-sector clients. The representative handles customer contacts, resolves inquiries and basic technical issues, processes claims, and supports sales interactions. The work helps deliver a professional customer experience and first-contact resolution while following program procedures.

What you'll do

• Handle inbound and outbound customer contacts
• listen to customers and resolve issues
• research systems and coordinate with other departments
• manage accounts and process claims
• follow scripts, policies, and confidentiality requirements
• answer questions using training and knowledge resources
• escalate issues as needed
• attend training and meet attendance requirements.

What we're looking for

Skills & competencies

customer service representative

wichita ks

mci careers

full-time

inbound support

outbound contacts

help desk

technical support

back-office processing

customer sales

$13.10–$15.06/hr

high school diploma

microsoft office

weekend availability

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training and advancement opportunities.

Why this role

Paid training and advancement opportunities are described, including paths to Supervisor, Trainer, Talent Acquisition, and Operations Management.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.