Remote Fraud Call Center Representative

Job overview

The Remote Fraud Call Center Representative is a remote role for residents of Puerto Rico. Compensation is not specified beyond the hourly rate of $12.10, and this position supports government and Fortune 100 client services. This role exists to provide high-quality customer service support in a fast-paced environment. The representative handles inbound fraud-related calls, resolves inquiries, and ensures a positive customer experience while meeting performance metrics.

What you'll do

• Provide professional customer service support via inbound calls
• Handle high-volume call center interactions efficiently and accurately
• Resolve customer inquiries, issues, and complaints in a timely manner
• Maintain accurate records through data entry and system updates
• Follow company processes, compliance standards, and quality guidelines
• Meet productivity, attendance, and performance metrics
• Collaborate with team members to improve customer satisfaction.

What we're looking for

Skills & competencies

full-time

day shift

manati pr

puerto rico

remote

customer service

fraud prevention

inbound calls

data entry

conduent

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, paid time off, paid holidays, paid training, career growth opportunities.

Why this role

Monthly incentive opportunity of up to $350 after training; Benefits from day one; Paid training provided.

About the employer

Conduent Business Solutions of Puerto Rico, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.