Customer Service Specialist
Compensation
$17.5 – $27 /hr
Employment type
Full-time
Work setting
On-site
Location
Washington, DC
Schedule
Day shift
Posted
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Job overview
The Customer Service Specialist role is onsite in Washington, DC, with pay of $17.50–$27.00 per hour. Sparkbit 360 seeks a customer-facing specialist to support customers and provide a smooth service experience. The role handles inquiries by phone, email, and chat; shares accurate product, service, and policy information; resolves complaints; processes orders, returns, and exchanges; and coordinates with other departments on complex concerns.
What you'll do
- Respond to customer inquiries by phone, email, and chat
- provide information about products, services, and policies
- resolve complaints and issues
- process orders, returns, and exchanges
- maintain accurate records
- coordinate with other departments to address or escalate complex concerns.
What we're looking for
- Skills & competencies
- customer servicecustomer supportphone supportemail supportchat supportorder processingreturns and exchangescrm systemswashington dcsparkbit 360$17.50–$27/hrproblem solving
- Work arrangement
- Weekend coverage required
Benefits & perks
- Competitive pay
- advancement opportunities
- professional development and training
- supportive team environment.
Why this role
The posting mentions professional development, training, and advancement opportunities.
About the employer
Sparkbit 360 is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-4051.00
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Listing ID: 6a7cf636-008f-47f7-93aa-e06b4df2fb03