Sales Account Manager

Job overview

The Sales Account Manager role is based in the Charlotte, NC area, with occasional local travel for customer meetings and events. Compensation is not specified; the posting mentions performance incentives. OneCloud serves small and medium-sized business customers, and this role manages customer relationships and account growth. The account manager owns a portfolio of up to 400 accounts, serving as the primary contact for sales, service, renewals, and billing questions. Consultative recommendations, account follow-up, and coordination with internal teams support customer retention and long-term revenue growth.

What you'll do

• Manage up to 400 SMB accounts and maintain regular customer contact
• serve as primary contact for sales, service delivery, renewals, and billing questions
• conduct account reviews and recommend suitable solutions
• coordinate demonstrations
• manage discovery, quoting, pricing, and contract execution
• identify upsell and cross-sell opportunities
• follow up on inquiries and dormant accounts
• maintain Zoho CRM records
• collaborate with sales, implementation, support, and operations teams.

What we're looking for

Skills & competencies

sales account manager

charlotte nc

onecloud corporation

smb accounts

account management

customer retention

consultative selling

upselling and cross-selling

zoho crm

occasional local travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision coverage
• retirement plan
• performance incentives
• paid time off
• professional development opportunities.

Why this role

Occasional local travel; performance incentives; comprehensive benefits; professional development opportunities; valid driver’s license and clean driving record required.

About the employer

OneCloud Corporation is hiring for this role. Industry: Wired Telecommunications Carriers. Sector: 51.