Quality Assurance Manager, Call Center
Employment type
Full-time
Work setting
On-site
Location
Alpharetta, GA
Schedule
Day shift
Posted
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Job overview
The Quality Assurance Manager, Call Center is an onsite role based in Alpharetta, GA, with compensation not specified. This position develops and implements quality monitoring programs for Bank OZK's call center. The role involves leading a team of specialists, analyzing performance metrics, and providing data-driven insights to improve service quality and compliance. It exists to ensure customer interactions align with industry standards and bank policies while fostering a culture of continuous improvement.
What we're looking for
- Skills & competencies
- full-timeday shiftalpharetta gabank ozkquality assurancecall centerbankingleadershipcomplianceonsiteno on-call
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, vision, 401(k) matching, PTO, pet insurance
About the employer
Bank OZK is hiring for this role. Industry: Commercial Banking. Sector: 52.
Additional details
- Industry sector
- 52
- Industry
- Commercial Banking
- Occupation code
- 11-3051.01
You'll be redirected to the employer's application page.
Listing ID: 6a76813a-779e-4c5d-9398-b768e14cb3f2