Customer Experience Specialist

Job overview

The Customer Experience Specialist role is onsite in Sanford, FL. Compensation is $17–$20 per hour plus bonuses. American Air, Plumbing & Electric provides residential service and emphasizes honest, professional service to homeowners. The specialist handles inbound customer requests and converts them into scheduled service appointments. Accurate information gathering, coordination with dispatch and service teams, and follow-up help ensure customers receive timely service and a positive experience.

What you'll do

• Convert service requests into booked appointments
• identify customer needs and address objections
• enter customer information into the service database
• answer calls promptly and professionally
• coordinate with Dispatch and Service teams
• follow up on customer satisfaction
• handle web leads and answering-service messages
• perform opening and closing duties
• distribute service-window updates
• communicate customer concerns to appropriate teams
• perform other duties assigned.

What we're looking for

Skills & competencies

customer experience specialist

sanford fl

mario purchaser llc

full-time

onsite

11:30am–8:00pm

rotating sundays

$17–$20/hour

bonuses

inbound calls

appointment scheduling

customer service

dispatch coordination

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• 401(k) with company match
• paid time off and holidays
• company-paid life insurance
• short- and long-term disability
• employee assistance program
• incentive opportunities and advancement opportunities.

Why this role

Full-time hourly position at the Sanford office, scheduled 11:30 a.m.–8:00 p.m. with rotating Sundays from 8:00 a.m.–5:00 p.m. The posting lists bonus opportunities and advancement opportunities.

About the employer

Mario Purchaser LLC is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.