Customer Service Representative – Drive Thru (Level 1)

Job overview

The Customer Service Representative – Drive Thru (Level 1) role is onsite in South San Francisco, CA. Compensation is not specified. The position supports customers at the B20 Drive Thru with computer hardware deployment. As the first point of contact for hardware pickups and drop-offs, the representative helps customers complete transactions and first logins, records activity, and updates service tickets. The role contributes to reliable hardware support by following account and departmental procedures and communicating progress and feedback to the team.

What you'll do

• Support PC and Mac platforms and operating systems
• meet customers on the scheduled calendar for pickups, drop-offs, and hardware swaps
• work independently on assignments and report progress to the supervising manager
• track daily customer activity in the log
• provide feedback for ongoing improvements
• update ticket notes in OPUS and ServiceNow.

What we're looking for

Skills & competencies

customer service representative

drive thru

hardware deployment

pc support

mac support

hardware pickups

hardware drop-offs

servicenow

south san francisco ca

the rockridge group

Work arrangement

• Weekend coverage required

Why this role

The posting requires at least one year of customer service experience and three or more years of IT-related experience. General knowledge of Google Workspace or Microsoft Office is required; troubleshooting simple hardware and software issues is a plus.

About the employer

The Rockridge Group is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.