Customer Experience Coordinator, Per Diem

Job overview

The Customer Experience Coordinator role is onsite in Cranberry, PA, and compensation is not specified. The coordinator supports Veterinary Emergency Group’s 24/7 emergency hospitals and its mission to help people and pets when they need it most. The role shapes the customer experience before, during, and after emergency visits by managing communications, responding empathetically to concerns, coordinating with clinical teams, processing payments, and following up with customers.

What you'll do

• Greet customers in person, by phone, and online
• manage calls, emails, and texts
• route urgent medical calls to a doctor
• resolve concerns
• update nursing teams and doctors
• provide guidance on financial options and end-of-life decisions
• process payments
• follow up after visits.

What we're looking for

Skills & competencies

customer experience coordinator

per diem

cranberry pa

veterinary emergency group

customer communications

emergency veterinary care

payment processing

client follow-up

pet care

rotating availability

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible work schedules, employee referral program, scrubs, company merchandise, and food in the workplace.

Why this role

The posting requires availability for nights, weekends, and holidays on a rotating or as-needed basis and at least two years of customer service experience.

About the employer

Veterinary Emergency Group (VEG) is hiring for this role. Industry: Veterinary Services. Sector: 54.